Refund Policy

Effective Date: December 25, 2025

Thank you for choosing Sherofy. We want you to be completely satisfied with your purchase. This Return and Refund Policy outlines the terms and conditions for returning products purchased from our website www.sherofy.com (the "Website") and obtaining a refund, exchange, or store credit. By placing an order with us, you agree to comply with this policy.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

The return request must be submitted within 30 calendar days from the date of delivery (as confirmed by the shipping carrier).
The product must be in its original, unused, and undamaged condition, with all tags, labels, and original packaging intact (e.g., garment bags, boxes, accessories included in the purchase).
Custom-made or personalized (gowns) are non-returnable unless they have a manufacturing defect or are incorrect (e.g., wrong size, color, or style) due to our error.
Clearance or final sale items are non-returnable and non-refundable, unless defective.

2. How to Initiate a Return

Thank you for choosing Sherofy. To ensure a seamless return experience, please adhere to the following steps and guidelines:

Request Return Authorization First
Before shipping any items back, you must contact our customer service team to get specific return instructions and the official return address. All refund requests require prior authorization from Sherofy and a valid Return Merchandise Authorization (RMA) number.
Submit Your Request Within the Eligibility Window
To be eligible for a refund, your return application must be filed within 15 days of the item’s delivery date. Reach out to us at service@sherofy.com to apply for your RMA number.
Ensure Items Meet Return Condition Standards
Returned products must be in their original, unopened packaging and in unused, resalable condition. This means keeping all original tags, labels, and accessories intact—items that have been worn, altered, or damaged will not be accepted.
Refund Processing After Inspection
Once your returned item arrives at our warehouse and passes our quality inspection, we will initiate the refund process immediately. Refunds will be credited back to your original payment method, and processing times may vary based on your payment provider’s policies.

3. Return Shipping Costs

For change-of-mind returns (e.g., you no longer want the product, or it does not fit as expected), the return shipping cost will be deducted from your refund amount. The standard deduction for US returns is $15; international return costs will vary based on location.
We do not accept COD (Cash on Delivery) returns. Any COD returns will be refused and returned to the sender.

4. Inspection and Processing of Returns

Once we receive your returned package (typically 3-5 business days after you ship it), our team will inspect the product to verify it meets our return eligibility criteria. Processing time may take 3-5 business days from the date of receipt.

If the return is approved:

Refund: We will initiate a refund to your original payment method. Refund processing time varies by payment provider (e.g., credit card refunds may take 5-7 business days, PayPal refunds may take 1-3 business days).
Exchange: If you requested an exchange (e.g., for a different size or color), we will ship the replacement product once the returned item is approved. Exchanges are subject to product availability; if the desired item is out of stock, we will offer a refund instead.
Store Credit: If you opted for store credit, it will be issued via email within 1 business day of approval, and is valid for 12 months from the issue date.

If the return is rejected (e.g., product is used, damaged, missing tags, or does not match the original condition), we will notify you via email and may ship the product back to you at your expense, or dispose of it if you decline to pay for return shipping.

5. Refund Exceptions

The following deductions may apply to your refund:

Return shipping costs (as outlined in Section 3).
A 15% restocking fee for products returned without an RMA number, or for products that are not in their original condition (e.g., tags removed, signs of wear, damage to packaging).
Custom or personalized products that are returned due to customer error (e.g., incorrect size or color selected by the customer) are non-refundable.

6. Damaged or Missing Products

If your product arrives damaged, or if items are missing from your order, please contact our customer service team at service@sherofy.com within 48 hours of delivery. Include your order number and clear photos of the damaged product, packaging, and shipping label. We will arrange for a replacement, refund, or store credit at no cost to you, depending on your preference and product availability.

Failure to report damage or missing items within 48 hours of delivery may result in delayed processing or denial of your request.

7. International Returns

International customers (outside the US) may initiate returns within 30 days of delivery, but are responsible for all return shipping costs, duties, and taxes. We recommend using a trackable shipping service, as Sherofy is not liable for lost or confiscated international returns.

Refunds for international orders will exclude the original shipping costs and any duties/taxes paid at the time of purchase, as these are non-refundable to Sherofy.

8. Changes to This Policy

Sherofy reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page with an updated "Effective Date". Your continued use of our Website and services after the update constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions, concerns, or need assistance with a return, please contact our customer service team:

Email: service@sherofy.com

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